HOTEL LA YAROLINA

Privacy Policy

PRIVACY POLICY AND PERSONAL DATA PROCESSING
HOTEL LA YAROLINA / HOTEL LA YAROLINA S.A.S

Version 1.0
Effective date: 27/02/2026
Last update: 27/02/2026

1. Data Controller

HOTEL LA YAROLINA S.A.S , identified by NIT: 901457142-8, domiciled at CARRERA 2 35 37 LA BOQUILLA, CARTAGENA, BOLIVAR, COLOMBIAEmail hotellayarolina@gmail.com and phone number +57 3206816948 , is responsible for the processing of personal data collected through the website http://www.hotellayarolina.com.

2. Scope

This policy applies to the processing of personal data collected through:

3. Important: Reservations Managed Through Airbnb

This website is for informational and contact purposes only.
Reservations and payments are not processed through this website.

When the user clicks the button "Book now" (or a similar button), the user is redirected to a third-party platform (Airbnb), where the following are managed:

  • availability
  • final price.
  • payment.
  • reservation confirmation.
  • and the processing of personal data related to the reservation process on that platform.

Once the user leaves our website, any data processing carried out on the external platform is governed by that third party’s terms and privacy policies.

4. Personal Data We May Collect Through Our Website

We may collect, as applicable:

  • Contact Information: name, email address, telephone number.
  • Inquiry Data: messages sent through the contact form, WhatsApp, or email.
  • Technical and Browsing Data: IP address, browser, device, pages visited, and cookies.
  • Basic Commercial Data: interest in dates, number of guests, or type of accommodation (only if the user provides this information through a form or direct message).

We do not process payments or store full card details on this website.

5. Purposes of Processing

The data collected through our direct channels may be used for the following purposes:

  1. To handle requests for information and inquiries.
  2. To respond to messages sent through the contact form, email, or WhatsApp.
  3. To provide customer service before or after the stay.
  4. To manage requests related to reservations when the user contacts us directly.
  5. To improve the operation of the website and the user experience.
  6. To comply with legal obligations and respond to requests from authorities.
  7. To send commercial or promotional information, only if the data subject authorizes it.

6. Data Received Through Other Channels (Including Booking Platforms)

If the hotel receives guest data through channels other than the website (for example, messaging through booking platforms, telephone service, or check-in), such data will be processed solely for the following purposes:

  • to manage the stay;
  • to provide accommodation services;
  • to comply with legal obligations; and
  • to respond to guest requests or requests from competent authorities.

7. Rights of the Data Subject

The data subject has the right to:

  • know, update, and correct their personal data;
  • request proof of authorization, where applicable;
  • request information about the use of their data;
  • submit inquiries and complaints;
  • request the deletion of their data or the revocation of authorization, where applicable; and
  • access their personal data free of charge.

8. Channels for Inquiries and Complaints

To exercise these rights, the data subject may contact us through:

  • Email: hotellayarolina@gmail.com
  • Telephone: + 57 3206816948.
  • Address: CARRERA 2 35 37 LA BOQUILLA, CARTAGENA, BOLIVAR, COLOMBIA.
  • Service Hours: 8:00 AM to 8:00 PM

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies for its operation, statistics, and browsing improvements. Detailed information can be found in our Cookie Policy: https://hotellayarolina.com/politica-de-cookies/

10. Third-Party Links

This website may contain links to third-party sites (for example, Airbnb, maps, or social media platforms). We are not responsible for the content, operation, or data processing carried out by such third parties once the user leaves our website.

11. Information Security

We adopt reasonable technical, human, and administrative measures to protect personal information against unauthorized access, loss, misuse, or alteration.

12. Processing of Minors’ Data

We do not intentionally collect personal data from minors through the website without the authorization of their parents or legal representatives, except when necessary for the provision of the service and in accordance with applicable regulations.

13. Effective Date and Changes

This policy becomes effective as of February 27, 2026. We may update it at any time; any changes will be published on this same page.